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Shipping & Returns Information

We ship via Australia Post and aim to despatch your order within 1-2 business days.  All products are packed securely to avoid transit damage.

Shipping fees include handling and packaging which are all automatically calculated at checkout. The maximum shipping charge is $9.95 and orders over $250 will be shipped free of charge.

Once the goods are dispatched you will receive a shipping confirmation email and your shipment tracking number.

International orders are not accepted at this stage.

If you have any shipping queries please contact us at support@goodenindustries.com.au 

Returns for goods purchased online

Gooden manufactured packaged goods purchased from www.goodenindustries.com.au and returned within 30 days will receive a full refund, no questions asked! 

We purchase underlying electrical products from wholesalers and pass them on at cost to you with our bundle deals. For large orders, electrical products may not be eligible for return. Please double check with us if you are unsure: support@goodenindustries.com.au

Goods are to be returned in their original packaging.

What if I order the incorrect product?

No problem! Just email us at support@goodenindustries.com.au and send back the incorrect goods. Once received, we will dispatch the correct replacements.

Warranty Claims

Gooden Industries warrants this product will be free of defects in materials and workmanship for a period of 12 months from the date of purchase; provided the product is not used or installed other than for the purpose, or in a manner not within the scope of the recommendations and limitations, specified by Gooden Industries.

This product must be installed in accordance with installation instructions and be maintained in accordance with the recommendations specified by Gooden Industries.

 

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your items unless Gooden Industries is at fault. In that case we will refund any shipping costs back to you.

 

Non-returnable items

Gift cards cannot be refunded.

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